CUAD has just been informed that credit union members in North Dakota have received "Vishing" calls that claim to be from the NCUA, telling them that their debit card has been blocked and asking them to follow a series of phone prompts.
The NCUA warns consumers to beware of this telephone fraud, known as a "vishing" scheme, that is using the agency's name in an attempt to obtain personal financial information.
Credit union members have been contacted by an automated phone call claiming to be from the NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information.
Anyone contacted by this so-called "vishing" scheme should immediately contact NCUA's Consumer Assistance Center Hotline at 800-755-1030 or by email at firstname.lastname@example.org to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m. Eastern.
The NCUA said it neither seeks personal information from consumers over the telephone nor handles day-to-day maintenance of member account information.
Please be advised that Postal Family FCU will never contact you via text message or email to alert you to problems with your account or cards! If you receive a message like this, please contact us at 1-800-726-3177. Do not reply to any messages, or return calls to verify personal information!
Effective January 1, 2013, please visit http://www.consumerfinance.gov/learnmore to learn more about factors to consider when applying for or when using a credit card.